Warranty Policy

Thank you for your support and trust in the SplendidLamp brand. We are committed to providing you with high-quality products and services. Below is our warranty policy:

Warranty Coverage:

  • Warranty Period: From the date of purchase, all products are covered by a 3-year warranty, excluding light bulbs.

  • Warranty Coverage: If the product malfunctions due to defects in materials or workmanship within the warranty period, we will repair or replace it free of charge.

Warranty Service Process:

  1. Contact Customer Support: For warranty service, please contact us through the following methods:

  2. Provide Proof of Purchase: Please provide a valid proof of purchase so we can verify the warranty eligibility.

  3. Product Evaluation: Our technical support team will assess the issue with your product and guide you through the next steps.

  4. Repair or Replacement: Once the product is confirmed to meet the warranty conditions, we will provide free repair or replacement.

Warranty Terms:

  • Excludes Light Bulbs: Light bulbs are not covered under warranty due to their consumable nature.

  • User Damage: Malfunctions caused by improper use, accidental damage, or unauthorized repairs are not covered under warranty.

  • Out of Warranty Period: Products outside the warranty period will require payment for repairs.

  • Warranty Start Date: The warranty period begins from the date of purchase as indicated on the proof of purchase.

  • Warranty Service Location: Our customer support team will guide you on how to send the product to the designated repair center.

Please note that unauthorized repairs or modifications may void the warranty. To ensure your rights, please seek service through official channels.

Thank you once again for your support and trust in the SplendidLamp brand.